{"xsrfToken":"BKSA-ON8V-R39K-VPRW_e9604594ea5d5f83d37583b0694aecf59e099495_lout","branding":{"id":"3","key":"ms","name":"PrimeiroPay Merchant Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/2","logoId":"2","isLogoAvailable":true,"helpCenterTitle":"We are excited to have you here!","sharedPortalName":"Welcome to PrimeiroPay","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"We are excited to have you here!","sharedPortalName":"Welcome to PrimeiroPay","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"ms","projectId":10004,"serviceDeskId":3,"name":"PrimeiroPay Merchant Support","description":"<p>Please choose one of the request types below to ensure a timely response from our team. We appreciate your business with PrimeiroPay.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"87","name":"Oxxo Issues","descriptionHtml":"","callToAction":"Oxxo Issues","introHtml":"<p>Please choose this type if your shoppers issues with Oxxo</p>","icon":10732,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10732","groups":[7],"key":""},{"id":"33","name":"Refund / Reimbursement Request","descriptionHtml":"","callToAction":"Refund / Reimbursement Request","introHtml":"<p>Please choose this for all Refund Requests you would like us to do towards your shopper</p>","icon":10504,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[7],"key":""},{"id":"29","name":"Card Processing Issues","descriptionHtml":"","callToAction":"Card Processing Issues","introHtml":"<p>If you experience issues in the card processing, choose this icon</p>","icon":10541,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[7],"key":""},{"id":"30","name":"General inquiry","descriptionHtml":"","callToAction":"General inquiry","introHtml":"<p>For all general questions</p>","icon":10527,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[7],"key":""},{"id":"32","name":"Reporting / Accounting Inquiry","descriptionHtml":"","callToAction":"Reporting / Accounting Inquiry","introHtml":"<p>Please choose this category for all questions related to settlement or Reporting</p>","icon":10512,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[7],"key":""},{"id":"35","name":"General technical inquiry","descriptionHtml":"","callToAction":"General technical inquiry","introHtml":"<p>For general technical questions</p>","icon":10525,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[7],"key":""},{"id":"37","name":"Merchant on-boarding request","descriptionHtml":"","callToAction":"Merchant on-boarding request","introHtml":"<p>For all PSP partners. Please use this form to request credentials for a new merchant</p>","icon":10536,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[7],"key":""},{"id":"26","name":"paysafecard","descriptionHtml":"","callToAction":"paysafecard","introHtml":"<p>Issues with paysafecard</p>","icon":10543,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10543","groups":[7],"key":""},{"id":"36","name":"Chargeback Reversal","descriptionHtml":"","callToAction":"Chargeback Reversal","introHtml":"<p>If you would like to confirm if the shopper has reversed a chargeback.</p>","icon":10511,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[7],"key":""},{"id":"31","name":"Boleto issues","descriptionHtml":"","callToAction":"Boleto issues","introHtml":"<p>Please choose this type if your shoppers issues with Boletos</p>","icon":10544,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10544","groups":[7],"key":""},{"id":"34","name":"Chargeback Dispute","descriptionHtml":"","callToAction":"Chargeback Dispute","introHtml":"<p>Please choose this type to dispute a chargeback</p>","icon":10520,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[7],"key":""},{"id":"70","name":"Change settlement Term","descriptionHtml":"<p>Please note that changes in the settlement term require an approval from your account manager. This approval will be gathered once you submit your inquiry. Additional costs may apply</p>","callToAction":"Change settlement Term","introHtml":"<p>Please choose this request type to change your settlement term</p>","icon":10622,"iconUrl":"https://primeiropay.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10622","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[87,30,35,70,31,34,36,33,29,32,37,26,18],"8":[28]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1e2c3aec-57f2-3647-944c-c8d6234de21d","appLinkName":"Confluence (primeiropay.atlassian.net)","appLinkUrl":"https://primeiropay.atlassian.net/wiki","spaceKey":"MS","spaceName":"Merchant Support","spaceUrl":"https://primeiropay.atlassian.net/wiki/display/MS"},"labels":[],"projectKey":"MS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Welcome to PrimeiroPay","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://primeiropay.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fprimeiropay.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkYmQ2Y2E1ZmM4YjRiNjJlMDkyYTk3YTIyZmEzYTA2YmJmZjM2MDY4OGMyZjQxMGI5YzViNjJhZDAyY2YzNmJmIiwiaXNzIjoiamlyYTpjNTUzYzgzZC05MjdiLTRmMDUtYTJjZS0wODk4YzBmMWUyYWMiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNTkwNTQ1OTk5LCJpYXQiOjE1OTA1NDUwOTl9.BwCZpdUkcHOaQG3ZLY2LusR_vTTEAI2kpdHLqMltcc4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmM1NTNjODNkLTkyN2ItNGYwNS1hMmNlLTA4OThjMGYxZTJhYyIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik1TIiwiaWQiOiIxMDAwNCJ9fX0sImV4cCI6MTU5MDU0NTk5OSwiaWF0IjoxNTkwNTQ1MDk5fQ.kMU2_bU1GHq7gRRbPCFJwrqWyuTAYmsMI4MAd4yYMSM\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"MS\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"MS\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://primeiropay.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation\", \"noSub\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=primeiropay","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BKSA-ON8V-R39K-VPRW_e9604594ea5d5f83d37583b0694aecf59e099495_lout","baseUrl":"https://primeiropay.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1ea894d6-00d0-48f3-8fd0-efc7e2a888b0","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}